Thomas Croly spent two years scouring the limited inventory at furniture stores near his home in Maui before taking his search online, where he found a leather sofa at Costco.com that matched the style he was looking for and fit his budget.
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'Normally, I wouldn't feel comfortable ordering a sofa that I haven't sat on, but Costco's website had a much larger selection and significantly lower prices than the brick-and-mortar stores that I looked at,' says Croly.
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Croly, a CR member and longtime Costco shopper, also liked the company's return policy. 'I've returned a handful of products to Costco over the years, and I've never had any problems getting a refund,' he says. 'That gave me peace of mind.'
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